Anees TV — Help & FAQ

Everything you need to get started and get unstuck.

Anees TV is a player — it plays the IPTV playlist you already have. It doesn't include or sell any channels or movies. Below are the questions people ask most.

Getting started

What do I need to use Anees TV?
Your own playlist from a provider you already use — either an M3U / M3U8 link or an Xtream Codes login (server address, username, password). Anees TV plays it; it does not provide the content.

I don't have a playlist — can I still try it?
Yes. On the setup screen, tap "Load demo playlist" to explore the app with free, legal sample content (public-domain and Creative Commons films) before adding your own.

How do I add my playlist?
Open the app → Add playlist → choose M3U URL or Xtream Codes → paste your details → Save & load. On a TV, use the on-screen keyboard with your remote. Your playlist is saved on your device.

Step-by-step guides.
Longer walkthroughs, one per topic: Fire TV Stick · Android TV / Google TV · Windows · Xtream Codes · M3U playlists. When something is already broken there are four more: buffering or stuttering · a missing TV guide or posters · "couldn't reach the server" · an expired playlist. New to the terms? Start with what an IPTV player is. All ten are also available in Arabic.

Channels, movies & the guide

Why are there no channels when I open the app?
Anees TV ships with nothing by design — it's a player, not a service. Once you add your playlist, your channels, movies and series appear.

Why don't posters or the TV guide show?
Posters, ratings and the electronic program guide (EPG) come from your provider's data plus TMDB. If they're missing, your provider may not supply them, or you may be on an old version — please update to the latest build.

The video stutters or plays frame-by-frame.
This is almost always the device, not the app: a 4K or high-bitrate stream can be too heavy for a low-cost TV box to decode. Open the ⓘ info panel during playback — if it says "software" decoding, the device is struggling. Try the same title in a lower resolution (FHD/1080p), or switch players from the top bar (عالي الجودة / Compatible).

A stream won't start / "couldn't reach the server."
Usually the provider or a specific stream is offline, or your network/region blocks it. Try another channel, wait a minute (switching players too quickly can trip your provider's connection limit), or use a VPN.

Sync, devices & recovery

Can I use one account on several devices?
Yes. Turn on sync (Settings → Sync) to keep your favorites, watch history and playlists together across up to 5 devices. Your playlist and login are encrypted on your device before they are uploaded. If you add a recovery email, we also keep an encrypted backup of that key so we can restore your account — which means we can decrypt synced data for recovery-enrolled accounts. Details in our Privacy Policy.

I lost my sync code — how do I get back in?
If you added a recovery email: on a new device, Settings → Sync → Recover my account, enter your email, then the code we email you. Your library comes back. Add a recovery email before you need it.

How do I delete my account and data?
In the app: Settings → Sync → Delete account. Or on the web at aneestv.com/delete. This permanently erases your synced data.

Pro, privacy & content

What does Pro add?
Adjustable rewind/skip, downloads, unlimited playlists and automatic playlist refresh. One purchase covers all your devices (Pro follows your account).

Do you track what I watch or show ads?
No ads, ever. We don't track your viewing and we don't sell your data. Your playlist and credentials stay on your device or in your own encrypted sync account. See our Privacy Policy.

Is the content in the app legal?
Anees TV provides no content. You are responsible for the playlists and sources you add and for having the lawful right to access them. See our Terms of Use.

Still stuck?

Email support@aneestv.com — tell us your device, the app version (Settings → About), and what you were doing. A screenshot or short clip helps a lot.